How to Cancel Your Subscription
1
Open iPhone Settings (the grey gear icon on your home screen).
2
Tap your name at the top of the screen.
4
Tap NewZelo in the list.
5
Tap Cancel Subscription and confirm. You will retain Premium access until the end of the current billing period.
How to Delete Your Account
2
Tap the Profile tab at the bottom of the screen.
4
Scroll to the bottom and tap Delete Account.
5
Confirm the deletion. Your account and all personal data will be permanently deleted within 30 days. This action cannot be undone.
Alternatively, email support@newzelo.app with the subject "Delete My Account" and we will process your request within 7 days.
Frequently Asked Questions
What is NewZelo Premium?▾
NewZelo Premium is a paid subscription that unlocks unlimited article access, advanced personalization, and the AI article assistant. Without a Premium subscription, free users can access a limited number of articles per day.
How do I restore my subscription on a new device?▾
Log in to NewZelo with the same account you used when you subscribed. Go to Profile → Security & Privacy → and tap "Restore Purchases." Your Premium access will be restored automatically through the App Store.
Can I get a refund?▾
All purchases are processed by Apple. To request a refund, visit
reportaproblem.apple.com and select the NewZelo purchase. Apple handles all refund decisions in accordance with their refund policy.
Which languages does NewZelo support?▾
NewZelo currently supports 7 languages: Turkish, English, German, French, Spanish, Italian, and Portuguese. You can set your preferred language in Profile → Settings → Language. Articles from any country are translated into your chosen language.
How often is the news updated?▾
NewZelo continuously updates throughout the day, typically adding new articles every hour from our 100+ global sources. The feed refreshes automatically when you open the app.
Is my reading data private?▾
Yes. Your reading activity is used exclusively to personalize your news feed. We never sell your data to advertisers or third parties. See our
Privacy Policy for full details.
I forgot my password. How do I reset it?▾
On the login screen, tap "Forgot password?" and enter your email address. We will send you a secure link to reset your password. The link expires after 1 hour. If you don't receive the email, check your spam folder.
How does the AI chat feature work?▾
When reading an article, tap the AI chat icon to ask questions about that specific story. Our AI assistant uses the article content as context to provide clear, accurate answers. AI responses are for informational purposes only and should not be treated as professional advice.
I found a bug or the app is crashing. What should I do?▾
We're sorry about that! Please email us at
support@newzelo.app with a description of the issue, your device model, and iOS version. Screenshots are helpful too. We typically respond within 24 hours.